By Michele McCaskill, VP of Risk Management
Have you ever found yourself in the middle of a showing when another agent walked into the home with clients? How did you handle this often uncomfortable situation?
Circumstances like the one above happen because ShowingTime allows for overlapping appointments. When this happens, there are some important steps you should take to protect yourself and your clients.
First and foremost, remain professional. If you hear someone enter the home, let the person entering know that you are inside.
Tell the agent that he or she is welcome to come into the home to show, but he or she will need to use his or her Supra key to access the lockbox. Some agents immediately put the key back in the lockbox, lock the door and make the second agent access the lockbox to obtain the key. However you choose to handle the situation is up to you, but remember that the listing agent and seller want a time-stamped record of every agent who enters the property, which is only accomplished by agents using their electronic keys to access the lockbox.
If you are not comfortable finishing your showing while another agent is in the home, politely ask the other agent to wait outside while you promptly finish your showing. Bear in mind that the agent waiting for you to finish more than likely has other appointments to make. Please complete your showing as quickly as possible and take your clients outside the home for any discussions about the property.