By Anne Marie DeCatsye, CEO
Below is a broad overview of how we strive to promote communication at the Association and CarolinaMLS.
I shared these processes and examples as part of my presentation on communication at the Association Executives Institute. While our Association also focuses on communicating with the public, this presentation addressed internal channels.
Communication to Members
We send out the “Top Five” e-newsletter and a more in-depth “Broker News” once a week. We regularly publish Realtor® Reflection blog posts on key real estate issues. You can also access our 990 federal tax forms, audited financials and Actions of the Board on our members-only website.
Communication to Leadership
Our staff communicates regularly with the president and president-elect and keeps our legal counsel in the loop on all Executive Committee emails. For board of director meetings, we ask for issues in advance of meetings and supply drafts of work in progress, in addition to the usual minutes and background materials, prior to meetings. I think these measures promote an open atmosphere for discussion and the opportunity to weigh decisions without time pressure in most cases.
Communication to Staff
I think it’s important that our department heads don’t operate in silos, communicate freely and serve as subject matter experts at Executive Committee and board of directors’ meetings. They copy me when communicating with board members so I am informed, and I have an open-door communication policy. I’m always happy to chat in person or by phone, email and text.